Practical Implementation

Revenue Management Training & Practical Support

October 28, 2017

Course Duration: Tailored

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Ducharme can also assist with tailored capacity building support pertaining to municipal revenue management and related processes and practical implementation support.


We have developed a Revenue Management course specifically tailored to the municipal context of service delivery and related challenges. Please find herewith the core aspects addressed during our training support for municipalities as a holistic approach to revenue management with the end objective to have accurate and complete municipal revenue which is collectable on time.

1. Consumer & land parcel database Without complete & accurate consumer and land parcel data, any attempt in revenue enhancement will be futile.
2. Metering & Billing

  • Water
  • Electricity
  • Refuse
  • Sewerage
  • Bulk Utilities
  • Consumer Own consumption
The reading of meters is a fundamental link in the metered services operation of municipalities and the generation of revenue – it is the reading of meters that determines what the consumer will ultimately pay and if the customer information and billing information is incorrect the municipality has no basis to effectively collect revenue and therefore may lose significant revenue in the process.
3 Debt Collection / Pre-paid systems The intention of debt collection is twofold to collect monies due to the municipality and to rehabilitate debtors to ensure that the municipality reaps the benefit of the annuity cash flow going forward.
4. Customer care & communication Customer disappointment and disillusionment with service delivery develops easily and inevitably results in customers perceiving the services for which they are being charged as being inadequate. The ultimate outcome is poor payment of municipal services and a gradual decrease in service quality due to insufficient funds.
5. Analysis of debtors book To manage its debt properly, the municipality must have effective debt management tools, including an analysis of the debtor’s book using techniques such as ratio analysis to identify risk areas that need intervention.
6. Decreasing water & electricity losses Water and electricity loss reduction is vital to municipalities to ensure that limited resources are effectively utilised.
7. Credit control & debtors collection policy The credit-control and debtors collection policy provides a standard policy to address those external and internal factors that influence consumer behaviour and to provide acceptable services to its residents.
8. Managing the poor The need exists to effectively manage the poor in terms of a municipality’s constitutional obligations.

For a detailed quote for in-house training, please contact us.




We can assist with practical municipal revenue implementation support, such as:

  • Property revenue & data support
    Bulk deeds data
    Revenue data cleaning support
    Property registers
    Municipal Revenue completeness
    Cadastral / Surveyor / Billing data comparison
    Municipal owned property fixed asset register analysis

For more information on our revenue management support, please refer to the PDF link below.

Download PDF